Terms & Conditions

Last Updated: 8 August 2026

These Terms & Conditions govern your use of the BuildZone Hardware website and the purchase of products offered through our platform. By using this website, you confirm that you have read, understood, and agreed to these Terms & Conditions.

General

These Terms & Conditions govern your access to and use of the BuildZone Hardware website, including the purchase of products and use of services offered through our platform.

By accessing or using this website, you confirm that you have read, understood, and agreed to be bound by these Terms & Conditions.

Products and Product Information

BuildZone Hardware sells hardware products, tools, accessories, building-related products, spare parts, and other products displayed on our website.

We make reasonable efforts to provide accurate product descriptions, specifications, images, pricing, and availability. However, product colours, packaging, appearance, dimensions, or other minor details may vary depending on the manufacturer, production batch, supplier, or the customer's device display.

Customers should carefully review the product description, specifications, compatibility, and other relevant information before placing an order.

Product Availability

All products displayed on BuildZone Hardware are subject to availability.

In certain circumstances, a product may become unavailable after an order has been placed. If we are unable to fulfil an order, we may contact the customer and, where appropriate, offer an alternative product, provide a revised delivery timeline, or cancel the affected order and initiate a refund.

Pricing

All product prices displayed on our website are in Indian Rupees (INR) unless otherwise stated. Prices may be updated or changed without prior notice.

Applicable taxes, shipping charges, handling charges, or other applicable fees will be displayed during checkout or communicated before completion of the order where applicable.

The price applicable to an order will generally be the price displayed and accepted at the time the order is placed, subject to correction of genuine technical, typographical, or pricing errors.

Orders

Placing an order through BuildZone Hardware does not necessarily guarantee acceptance or fulfilment of the order.

We may cancel or reject an order due to product unavailability, incorrect pricing or product information, payment failure, suspected fraudulent or unauthorized activity, incorrect or incomplete delivery information, an unserviceable delivery location, or technical or operational issues.

If payment has already been successfully received for an order that we subsequently cancel, the applicable refund will be initiated in accordance with our refund process.

Payments

Online payments may be processed through third-party payment service providers, including Razorpay.

Depending on availability, supported payment methods may include UPI, credit cards, debit cards, net banking, wallets, or other payment options provided at checkout.

Payment processing may also be subject to the terms, policies, and security procedures of the applicable payment provider, bank, card network, or UPI provider.

BuildZone Hardware does not intentionally store customers' complete card numbers, CVV numbers, UPI PINs, internet banking passwords, or similar sensitive payment authentication credentials.

Shipping and Delivery

Orders will be shipped or delivered to the address provided by the customer during checkout.

Delivery timelines displayed on the website or otherwise communicated are estimates and may vary due to delivery location, product availability, courier operations, weather conditions, public holidays, transportation disruptions, or other circumstances beyond our reasonable control.

Customers should refer to our Shipping & Delivery Policy for additional information regarding shipping, delivery timelines, and related conditions.

Cancellation, Return and Refund

Order cancellations, returns, replacements, and refunds are governed by our applicable Cancellation & Refund Policy.

Customers are encouraged to review the Cancellation & Refund Policy before completing a purchase to understand eligibility requirements, timelines, procedures, and any applicable conditions.

Customer Responsibilities

Customers are responsible for providing accurate contact and delivery information, including a complete and correct shipping address.

Customers are also responsible for selecting the correct product, model, size, specification, or variant, reviewing product compatibility before purchase, keeping their account credentials secure, and providing accurate information required for payment and delivery.

BuildZone Hardware will not be responsible for issues caused solely by incorrect, incomplete, or misleading information provided by the customer, subject to applicable law.

Product Installation and Usage

Certain hardware products, tools, electrical items, components, and building-related products may require professional installation, appropriate technical knowledge, or specific safety procedures.

Customers should follow the manufacturer's instructions, warnings, specifications, and recommended safety procedures. Where professional installation is recommended, customers should engage an appropriately qualified technician or professional.

Brother's Traders & Services will not be responsible for damage resulting from improper installation, unauthorized modification, misuse, negligent handling, or use contrary to manufacturer instructions, subject to applicable law.

Intellectual Property

Website content including BuildZone Hardware branding, graphics, website design, text, and original materials belonging to Brother's Traders & Services may not be copied, reproduced, distributed, modified, or commercially used without prior authorization.

Third-party trademarks, product names, logos, images, and other intellectual property remain the property of their respective owners.

Limitation of Liability

To the extent permitted by applicable law, Brother's Traders & Services will not be responsible for indirect, incidental, or consequential losses resulting from product misuse, improper installation, customer negligence, unauthorized modifications, or circumstances outside our reasonable control.

Nothing in these Terms & Conditions is intended to exclude, restrict, or limit any rights or remedies that cannot legally be excluded or limited under applicable Indian law.

Privacy

Personal information collected through BuildZone Hardware is handled in accordance with our Privacy Policy. Customers are encouraged to review the Privacy Policy to understand how personal information is collected, used, stored, shared, and protected.

Changes to These Terms

Brother's Traders & Services may update these Terms & Conditions from time to time to reflect changes in our products, services, business practices, website functionality, payment methods, or applicable legal and regulatory requirements.

Updated Terms & Conditions will be published on this page together with a revised "Last Updated" date.

Continued use of the website following an update constitutes acceptance of the revised terms to the extent permitted by applicable law.

Governing Law

These Terms & Conditions are governed by the applicable laws of India.

Any dispute arising from or relating to these Terms & Conditions, the use of BuildZone Hardware, or purchases made through the website will be subject to the jurisdiction of the competent courts applicable to the registered business location of Brother's Traders & Services, subject to applicable consumer-protection laws and other mandatory legal requirements.