Shipping & Delivery Policy
This Shipping & Delivery Policy applies to purchases made through BuildZone Hardware, operated by Brother's Traders & Services.
Last Updated: 8 August 2026
This policy explains our general shipping, dispatch, delivery, tracking, and delivery-related procedures for purchases made through BuildZone Hardware.
Shipping Locations
We deliver products to serviceable locations within India.
Delivery availability depends on the customer's PIN code, product type, package size, weight, courier availability, and other logistical considerations.
Certain heavy, oversized, specialized, or restricted products may not be deliverable to all locations.
Order Processing
Orders are generally processed after successful payment confirmation and verification of product availability. Orders are normally prepared for dispatch within approximately 1–3 business days.
Processing may take longer for bulk orders, special-order or customized products, heavy or oversized items, products temporarily awaiting stock, or orders placed during public holidays or high-demand periods.
If there is a significant delay in processing your order, we may contact you using the email address or phone number provided with the order.
Estimated Delivery Time
After dispatch, delivery will generally take approximately 3–10 business days, depending on the delivery location, product type, and courier service.
Delivery timelines are estimates and are not guaranteed unless expressly stated otherwise.
Remote, difficult-to-service, or restricted locations may require additional delivery time.
Shipping Charges
Shipping charges, where applicable, may depend on the delivery location, product weight and dimensions, order value, courier charges, and the type of delivery required.
Applicable shipping charges will generally be displayed during checkout or otherwise communicated before order confirmation.
Order Tracking
Where tracking is available, customers may receive tracking details through email, SMS, WhatsApp, their BuildZone Hardware account, or another available communication method after the order has been dispatched.
Tracking information may take some time to become active after a shipment has been created by the courier or logistics provider.
Delivery Address
Customers are responsible for providing a complete and accurate delivery address, including the recipient's name, house, building or shop number, street or locality, city, state, PIN code, and mobile number.
Brother's Traders & Services is not responsible for delays or failed deliveries caused solely by incorrect, incomplete, or outdated delivery information provided by the customer.
Failed Delivery
If a courier is unable to complete delivery because the customer is unavailable, the delivery address is incorrect, the recipient refuses delivery, or another customer-related issue occurs, the courier may attempt redelivery or return the shipment to us.
Where permitted and appropriate, additional shipping or reshipping charges may apply before the order is sent again.
Damaged Packages
Customers should inspect packages upon delivery where reasonably possible.
If a package appears significantly damaged, opened, tampered with, or otherwise compromised, customers should document the condition using clear photographs or video.
If the product itself is damaged, please contact us preferably within 48 hours of delivery and provide the order details together with supporting photographs or video where available.
Delayed Delivery
Delivery may be delayed due to circumstances such as weather conditions, public holidays, transportation disruptions, courier delays, natural disasters, strikes, government restrictions, remote delivery locations, or unexpected operational issues.
We will make reasonable efforts to assist customers with delayed shipments and provide available updates where possible.
Bulk and Heavy Products
Certain hardware, building, and construction-related products may require specialized handling or transportation due to their size, weight, or nature.
Delivery charges, transportation arrangements, and estimated timelines for these products may differ from standard parcel delivery.
Where necessary, we will communicate any special delivery requirements, charges, or arrangements before dispatch.