Privacy Policy

Last Updated: 8 August 2026

BuildZone Hardware is an e-commerce platform operated by Brother's Traders & Services, a proprietorship business based in India ("we", "us", "our").

We respect your privacy and are committed to protecting the personal information you provide while visiting our website, creating an account, contacting us, or purchasing products from us.

This Privacy Policy explains how we collect, use, store, share, and protect your information.

Information We Collect

When you use BuildZone Hardware, we may collect personal information such as your full name, email address, mobile number, billing address, shipping or delivery address, order and purchase details, and information provided through customer support communications.

We may also collect certain technical and usage information, including your IP address, browser type, device information, website activity, and payment-related information that is reasonably necessary to process transactions.

We collect only the information reasonably necessary to provide our products and services, process orders and payments, communicate with customers, support account and delivery functions, and operate and improve the BuildZone Hardware website.

Payment Information

We use third-party payment service providers, including Razorpay, to process online payments.

When you make a payment, payment-related information may be collected and processed directly by Razorpay and other relevant payment providers, banks, card networks, or UPI providers.

Brother's Traders & Services does not intentionally store complete credit/debit card numbers, CVV numbers, UPI PINs, internet banking passwords, or other sensitive payment authentication credentials on the BuildZone Hardware website.

How We Use Your Information

We may use your personal information to process and fulfil orders, verify and accept payments, arrange product delivery, send order confirmations and delivery updates, and manage cancellations, returns, and refunds.

We may also use your information to respond to customer enquiries, provide support, maintain customer accounts, prevent fraudulent or unauthorized transactions, improve our website, products, and services, and maintain accounting and transaction records.

Where applicable, we may also use your information to comply with legal and regulatory requirements and to send promotional communications where permitted and subject to applicable consent requirements.

Sharing of Information

We may share personal information with trusted third parties where necessary to operate our business and provide our services. This may include payment gateways and processors such as Razorpay, banks and financial institutions, courier and logistics providers, website hosting and technology providers, analytics and communication service providers, and professional advisers.

We may also disclose information to government authorities, regulators, legal bodies, or law-enforcement agencies where required by applicable law or where necessary to protect our legal rights.

We do not sell or rent customers' personal information to third parties for their independent marketing purposes.

Cookies

BuildZone Hardware may use cookies and similar technologies to maintain shopping carts and login sessions, remember customer preferences, provide essential website functionality, understand how visitors use the website, and improve website performance and the overall customer experience.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the availability or proper functioning of some features of the BuildZone Hardware website.

Data Security

We take reasonable technical and organizational measures designed to protect your personal information against unauthorized access, misuse, alteration, disclosure, or loss.

However, no method of transmission over the internet or electronic storage can be guaranteed to be completely secure, and we cannot guarantee absolute security of your information.

Customers are responsible for keeping their account and payment authentication details secure and should never share passwords, OTPs, UPI PINs, card PINs, or other authentication credentials with anyone.

Data Retention

We retain personal information only for as long as reasonably necessary to process orders, provide our services, maintain transaction and accounting records, resolve disputes, prevent fraud, and comply with applicable legal and regulatory requirements.

When personal information is no longer required for these purposes, we may securely delete, anonymize, or otherwise dispose of it in accordance with applicable legal and business requirements.

Your Rights

Subject to applicable Indian law, you may contact us regarding your personal information, including requests to access, correct, update, or delete your information where such rights apply.

Please note that certain information may need to be retained where required for legal, tax, accounting, transaction-record, fraud-prevention, dispute-resolution, or regulatory purposes.

Third-Party Services

Our website may contain links to or integrations with third-party websites, platforms, and services that operate independently from BuildZone Hardware.

Brother's Traders & Services is not responsible for the privacy practices, security, availability, or content of third-party websites or services. Customers are encouraged to review the applicable privacy policies and terms of those third parties before providing personal information or using their services.

Legal Compliance

We process personal information in accordance with applicable laws and regulations in India, including applicable data protection, privacy, information technology, and other legal and regulatory requirements.

Changes to This Privacy Policy

Brother's Traders & Services may update this Privacy Policy from time to time to reflect changes in our services, business practices, website functionality, payment methods, or applicable legal and regulatory requirements.

Any updates to this Privacy Policy will be published on this page, and the revised version will include an updated "Last Updated" date.